Terms & Conditions
Here at Above & Beyond I take great pride in my hire items and like to protect my business from loss and damages where possible. It is understandable that accidents happen but as some items are bespoke and cant be replaced and repairs are costly, I request a 20% damages fee to cover damages and lost or stolen items. However upon satisfactory return of the hired items the fee will be paid back to you within 28 days of the event date. hERE ARE MY FULL TERMS & CONDITIONS BELOW.
Above & Beyond Event Hire Ltd
Terms and Conditions
Definitions by Law
By Owner, we mean the Owner, Above & Beyond Event Hire ltd, will thus be referred to as 'The Owner'.
We' 'Us' and 'Our' means the supplier of goods.
'You' or 'Your' means the hirer of goods.
'Goods means all goods hired by us to you.
Payment of your booking fee, is deemed as you having read, understood and accepted our terms and conditions.
All bookings are between the hirer and the owner.
The hirer is the person named on the invoice and who has also agreed to all the terms and conditions.
1: All hire goods remains the property of The Owner.
2: During the period of hire, The Hirer shall be solely responsible for the Hired Goods and insuring the Goods for theft or damage.
3: The Owner shall not be responsible for any injury, death or damage to property how so ever sustained arising from our Goods under Hire.
4: The contract from the hire of goods is between The Owner and The Hirer. It is the Hirers responsibility to ensure that the venue is clearly instructed so that the terms and conditions are met.
5: The Owner will charge the Hirer for any costs due to terms and conditions being broken. It is then the responsibility of the Hirer to reclaim any of these costs from the venue if the venue was at fault.
6: A 20% refundable damages fee is required for all hired Goods, this is held until the return of hired items to The Owner. The deposit is returnable if no loss or damage has occurred to hired items.
7: Shortages and damages to hired goods will be charged at the full replacement cost. No substitute item will be accepted by The Owner.
8: The Owner will inform The Hirer within 7 days of any damages or missing items concerning any of the hired Goods. An invoice will be sent outlining the amount of damage and costs.
9: Delivery of goods will be made by the Owner the day before an event and collection of goods will be made by The Owner the morning after an event unless prior agreement has been made.
10: Charges will be made for any damaged Goods including Goods that have been dragged on the floor, ground in earth stains, burns, holes, rips and tears, candle wax, grease, mould, mildew, deep staining or broken. This list is not exhaustive and charges will be made for any permanently
damaged or stained Goods.
11: If goods are not returned at the end of the agreed hire period The Owner has the right to charge for the cost of replacement Goods.
12: Cancellation will result in the forfeit of the booking fee. Cancellation within four weeks prior to the event will incur a loss of 100% of the full invoice amount. In exceptional circumstance The Owner can allow the deposit to be transferred to another date with the same decoration. Transferable deposits are at the Owners discretion.
13: Any unpaid cancellation charges after 30 days of invoice will be passed to a collections agency who will act on behalf of The Owner. Further charges will be added to your amount payable.
14: We cannot be held responsible for adverse weather conditions, where the event is cancelled due to bad weather on the day of the event the full amount payable is still due. The event venue may be changed in these circumstances.
15: Where a booking is made nearer to the event date than 42 days (6 weeks) payment of goods will be due in full and mean the hirer accepts the terms and conditions as listed.
17: We reserve the right to cancel your booking if payment is not received when due.
18: A non-refundable booking fee of 40% is due once agreement has been made by both parties for the booking. The deposit allows The Owner to keep the date free for your event and to buy any stock needed.
19: The full balance must be paid 42 days (6 weeks) before the event. Payments can be made by debit / credit card, bank transfer for cash.
20: Delivery and collection of goods is free for an event booking in a 10mile radius. For bookings not qualifying for free delivery there is a delivery charge of 45p per mile to deliver to your venue & for collection.
COVID-19 UPDATE: FOR ANY EXISTING BOOKINGS WHO HAVE PAID IN FULL OR PARTIALLY UNFORTUNATELY I AM NOT OFFERING REFUNDS WITHIN THE TIME SCALES AS ABOVE IN THE STANDARD TERMS & CONDITIONS HOWEVER I WILL HONOUR ANY NEW DATE SET AND WILL NOT CHARGE ANY EXTRA FOR VENUE OR ADMIN CHANGES. I UNDERSTAND THIS IS A VERY TESTING TIME FOR EVERYONE AND I WILL DO MY BEST TO HELP WITH VENUES ECT.